The J.D. Power Dealer of Excellence Program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations.
Not all dealerships can qualify. Those that do must pass a rigorous process:
First, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power Sales Satisfaction Index (SSI) Study. Only about 20% of franchised dealerships are eligible for consideration under the J.D. Power Dealer of Excellence Program.
Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas co
nsistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) Study. Finally, once a dealer passes the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete and pass an in-dealership process verification, which focuses on eleven (11) J.D. Power Best Practices. Passing dealers must be able to demonstrate a minimum of nine (9) out of the eleven (11) criteri
a.
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle.
Why Choose Hight Ford?
At Hight Ford, the J.D. Power Dealer of Excellence award is more than just a certification-it's a testament to the Hight Standard. As our founder, Walter H. Hight, famously said: "You put us first in sales, we put you first in service."
The J.D. Power award is proof that our living tradition of excellence is a commitment that is recognized and trusted by our customers. When you visit Hight Ford, you aren't just a customer; you are a part of a legacy of quality, transparency, and family values that has been serving our community for generations.